OCOC Certificate in Desktop Support
Learn how to install, configure, maintain, and troubleshoot desktop and laptop operating systems used in offices, businesses, and IT environments.
4.7★★★★★(1,210 ratings)1,800+ students
Created by IBRAIN
Last updated Mar 2026
Odia, English
Odia [Auto], Hindi [Auto]
₹4,000₹6,00033.33% OFF
Enroll NowThis course includes:
- 144 hrs on-demand video & eLearning
- Access on mobile, tablet & desktop
- Illustrated OS-CIT book (3 languages)
- OSOU University Certificate
- Internal exam from home (ERA Live App)
- 50+ modern AI tools included
What you'll learn
Understand desktop and laptop hardware components
Install and configure Windows operating systems
Manage system settings and configurations
Troubleshoot computer hardware and software issues
Install and manage software applications
Perform system updates and maintenance
Configure printers, devices, and peripherals
Understand basic networking for desktop environments
Provide technical support to users
Develop IT helpdesk and support skills
Requirements
- Basic computer knowledge
- Laptop or desktop computer
- Interest in IT support and computer maintenance
- Internet connection for tutorials and practice
- No prior technical experience required
Introduction
Computers are widely used in offices, businesses, schools, and homes. Proper maintenance and support are required to keep computer systems running efficiently.
Desktop Support professionals are responsible for installing, configuring, maintaining, and troubleshooting operating systems and computer systems.
The OCOC Certificate in Desktop Support helps learners develop practical skills in managing desktop computers, laptops, and operating systems.
This course provides hands-on training in operating system installation, system maintenance, troubleshooting, and IT support practices used in professional environments.
Learners will gain practical skills required for entry-level IT support and helpdesk roles.
Eligibility & Medium of Instruction
Eligibility
• Students interested in IT support and system maintenance
• Computer science or IT learners
• Diploma / Polytechnic students
• Anyone interested in learning computer troubleshooting and support
Medium of Instruction
• Odia
• English
Course materials and guidance are available in both languages.
Course Duration
Duration: 3 Months (120 Hours)
The course includes practical system configuration exercises, troubleshooting tasks, and hands-on computer maintenance practice.
About the Certificate
After successful completion of the course and examination, learners receive the OCOC Certificate in Desktop Support.
The certificate is issued by OKCL and recognised by Odisha State Open University (OSOU).
This certification validates skills in computer system maintenance, operating system management, and IT support practices used in modern workplaces.
Course content
11 sections · 240+ Lessons • 120 Hours · 3 Months (120 Hours) total length
▶Role of desktop support technician
▶Overview of computer systems
▶Basic IT support responsibilities
▶CPU, RAM, storage devices
▶Motherboard components
▶Input and output devices
▶Introduction to operating systems
▶Windows OS overview
▶File system and system management
▶Windows installation process
▶System partitioning
▶Driver installation
▶User accounts and permissions
▶System settings
▶Device configuration
▶Installing applications
▶Software updates
▶Managing programs and utilities
▶Common hardware problems
▶Software troubleshooting
▶System performance issues
▶Disk cleanup and optimization
▶System updates and patches
▶Backup and recovery
▶Printer installation
▶External device configuration
▶Driver management
▶Network configuration basics
▶Connecting to LAN and Wi-Fi
▶Sharing resources and printers
▶Desktop system setup and configuration
▶Troubleshooting case study
▶IT support simulation
Examination Details
Internal Examination — 50 Marks
ModeOnline from Home
PlatformMKCL ERA Live App
TypesTyping + MCQ + Practical
Pass Mark20 / 50
Negative MarkingNone ✅
Final Examination — 50 Marks
ModeIn-Person at Centre
CentreIBRAIN, Kantabania / Chhatrapda
TypeMCQ Only (4 options)
Duration60 minutes
Re-exam Fee₹250 if absent/fail
💡 Practice Test Available: Before the Final Exam, a free Practice Test can be taken from home.
Who this course is for:
- Students interested in IT support
- Computer science learners
- IT helpdesk professionals
- Office staff managing computer systems
- Anyone interested in learning computer maintenance and troubleshooting
Instructor
IBRAIN
Official OKCL Partner • Odisha's Leading IT Training Academy
⭐ 4.7 Rating💬 1,210 Reviews👥 1,800+ Students📚 5+ Courses
I
IBRAIN is an authorized OKCL training partner providing professional computer and IT skill training across Odisha. The institute focuses on practical learning and career-oriented courses that help students develop job-ready technical and digital skills.
Student feedback
4.7
★★★★★
Course Rating
78%★★★★★
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D
Debasis Rout
★★★★★
Very practical course for learning computer troubleshooting and operating system installation.
R
Rohit Kumar Jena
★★★★★
Great course for beginners who want to learn desktop support and IT helpdesk skills.